Consumers

If you have a query, problem or complaint about content received by you or a family member on a mobile device then in the first instance you should contact the mobile operator for that handset to discuss the issue. When you contact them you will need to provide certain information, such as the phone number (beginning "07") as well as details about the specific piece of content about which you have a query. This may include a description of the content, and how and when it was accessed.

You will need to wait for a response from your mobile operator before complaining to IMCB.

If you have already complained to the relevant mobile operator and remain dissatisfied with their response you can complain to us.

To find out how you can contact your mobile operator, please visit the appropriate page by clicking one of the tabs to the left.